Privacy Policy

1. Introduction

At QR Afterlife, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. This Privacy Policy is designed to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also takes into account international privacy laws, including the European Union’s General Data Protection Regulation (GDPR) and various US privacy laws.

2. Information We Collect

We collect the following types of information:

– Personal Information: Name, email address, phone number, and billing information.
– Memorial Information: Details about the deceased, including name, dates, photos, videos, and stories.
– Usage Data: Information about how you interact with our website and services, such as IP address, browser type, pages visited, and time spent on our site.

We collect and process this information in accordance with the APPs and other applicable privacy laws.

3. How We Use Your Information

We use your information to:

– Create and manage your QR Afterlife account.
– Process payments and fulfill orders.
– Generate QR codes and create digital tribute pages.
– Improve our services and user experience.
– Communicate with you about your account and our services.
– Send you marketing communications if you have opted in.

We process your personal information on the basis of consent, contract fulfillment, legal obligations, and our legitimate interests, as defined in the APPs and the GDPR.

4. Data Sharing and Disclosure

We may share your information with:

– Service providers who assist us in operating our website and services.
– Legal authorities when required by law or to protect our rights.
– Third parties, with your consent or at your direction.

We do not sell your personal information to third parties.

We use Stripe for payments, analytics, and other business services. Stripe may collect personal data, including via cookies and similar technologies. The personal data Stripe collects may include transactional data and identifying information about devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection, loss prevention, authentication, and analytics related to the performance of its services. You can learn more about Stripe and read its privacy policy here. (https://stripe.com/privacy).

We also offer Klarna for payment. You can access Klarna’s Privacy Policy here. (https://www.klarna.com/international/privacy-policy/).

When transferring data internationally, we ensure appropriate safeguards are in place to protect your personal information, as required by the APPs and international data protection laws.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We implement measures to comply with the APPs’ requirements for data security, including the Notifiable Data Breaches scheme.

6. Your Choices and Rights

Under Australian privacy law, you have the right to access and correct your personal information. For EU users, you have additional rights under the GDPR, including the right to erasure, data portability, and restriction of processing. For California residents, you have rights under the California Consumer Privacy Act (CCPA), including the right to opt-out of the sale of your personal information.

You have the right to:

– Access, update, or delete your personal information.
– Opt-out of marketing communications.
– Object to the processing of your personal information.
– Withdraw consent at any time, where we rely on your consent to process your information.

To exercise these rights, please contact us using the information provided in the “Contact Us” section.

7. Children’s Privacy

Our services are not intended for children under 15 years of age, in compliance with the APPs. We do not knowingly collect personal information from children under 15. If we become aware that we have collected personal information from a child under 15, we will take steps to delete that information.

8. International Data Transfers

If you are accessing our services from outside Australia, your information may be transferred to, stored, and processed in Australia or other countries. We ensure that such transfers comply with applicable data protection laws, including the APPs, GDPR, and relevant US laws.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies at the individual browser level. If you choose to disable cookies, it may limit your ability to use certain features or functions on our website. We comply with applicable cookie laws and regulations, including obtaining consent where required by law.

10. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our data retention practices comply with the APPs and other applicable data protection laws.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We will ensure that any changes comply with applicable privacy laws and regulations.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us here. For privacy-related inquiries or complaints, you can also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Compliance with Specific Privacy Laws

We are committed to complying with applicable privacy laws in the jurisdictions where our users are located. This includes, but is not limited to:

– The Australian Privacy Act 1988 (Cth) and Australian Privacy Principles
– The EU General Data Protection Regulation (GDPR)
– The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
– Other US state privacy laws as applicable

Depending on your location, you may have specific rights under these laws. Please contact us for more information about how these laws may apply to you.